Security Alerts

12/1/11
Possible Phishing E-mail Scam: "ACH Transfer Rejected"

A possible e-mail phishing scam is working it's way around the web with the subject line of "ACH Transfer Rejected" It comes from the "The Electronic Payments Association (NACHA)". NACHA is a real institution but would NOT be sending out these types of e-mails. There is also a link to a document or another website that SHOULD NOT BE CLICKED ON. Note, any cancelled ACH transfer would be first coming through your financial institution and NOT NACHA.
Information about the scam: http://www.nacha.org/news/newsDetail.cfm/RecentBusinessNewsID/236

11/17/11
Office of the Comptroller of the Currency (OCC) Special Alert
Masquerading Web site: "Helpwithmybank.com"

The Office of the Comptroller of the Currency (OCC) has been informed that the above-mentioned Web site, “helpwithmybank.com,” is attempting to masquerade as the legitimate Web site, “helpwithmybank.gov,” and contains potentially damaging malware. The illegitimate site redirects the user to the legitimate site “helpwithmybank.gov” in an attempt to convince users that they are connecting to a legitimate site. Attempts to connect to the fake Web site could expose the user to harmful malware. Any information that you may have concerning this matter should be brought to the attention of:
E-mail: occalertresponses@occ.treas.gov
Mail:
Office of the Comptroller of the CurrencyEnforcement & Compliance Division,
MS 8-10250 E St. SW,
Washington, DC 20219
Fax: (202) 874-5301

Richard C. Stearns
Director for Enforcement & Compliance

7/21/11
Federal Deposit Insurance Corporation Issues Special Alert
Special Alert SA-21-2011 has been issued by the FDIC regarding numerous reports it has received of fraudulent emails and wire transfers that appear to have been sent from the FDIC. The fraudulent messages indicate the customer’s ability to conduct ACH and wire transactions has been suspended and direct customers to click on a link to download an update which will restore the functions.

4/2/11 
ALERT Epsilon Interactive Announces Data Security Breach
Los Alamos National Bank does not use Epsilon Interactive for any services and customer information at LANB has not been compromised. What happened? Epsilon Interactive announced on April 1st that unknown intruders had broken into one of its email servers and accessed the names and email accounts of some of its 2,500 corporate customers. Epsilon has not disclosed how many accounts in total were exposed in the breach. Some say it is the largest breach ever involving that kind of data, meaning that tens of millions of email addresses were likely compromised. More info.

3/02/11 Consumer Advisory
Avoiding Mortgage and Foreclosure ScamsThe OCC has issued a Consumer Advisory, CA-2011-1, containing information for consumers on avoiding mortgage modification scams and foreclosure rescue scams. The advisory describes common foreclosure scams, suggests ways homeowners can avoid them, outlines new federal rules to protect homeowners from such schemes, and lists 10 warning signs homeowners can use to identify foreclosure scams.’

2/17/11 Fraudulent Email Consumer Alert
The FDIC has issued a Consumer Alert regarding fraudulent emails that appear to be sent from the FDIC. The subject line of the e-mail states: "Important information for depositors of Federal Deposit Insurance Corporation.” The e-mail informs recipients that “this message was sent to you as you had indicated this e-mail address as a contact, by opening an account in your bank department.”

2/09/11 Fraudulent Text Message
We are hearing from customers that they received the following text message
5052500000@vtext.com // Sandia FCU DebitCard Frozen. Dial 3105987340

Please do not dial this number. As always please do not give your personal information over the phone.

1/26/11 Phone Phish
Residents of Los Alamos and surrounding areas have received phone calls asking them to enter their credit card number. LANB is taking the appropriate measures to the phone phish.

As always please do not give your personal information over the phone. If you receive a call hang up immediately. If you have given out any personal information (account #, SSN) please contact a customer/account service representative or the fraud dept immediately. If you have given out your social security number you should also check consumer.gov/idtheft.

10/22/10 Phony Debt Collectors
Residents of Los Alamos and surrounding areas have received phone calls from phony debt collectors. These scammers are masquerading as debt collectors, attorneys or law enforcement officials in an effort to get the recipient to give out personal information, including checking account and/or debit or credit card numbers. The scammers may have some personal information (last 4 digits of SSN, DOB or physical address) . The caller usually speaks with a heavy foreign accents and are known for repeatedly calling people at home and at work.  They are known to threaten arrest if the supposed debts are not repaid -- debts that don't actually exist.

The BBB offers these tips: 

• Ask the debt collector to provide official documentation which substantiates the debt. 
• Do not provide or confirm any bank account, credit card or other personal information over the phone until you have confirmed the legitimacy of the call. 
• File a complaint with the Federal Trade Commission online if the caller is abusive, uses threats or otherwise violates federal telemarketing laws or the Fair Debt Collection Practices Act. 
• File a complaint with the Better Business Bureau online if you believe a debt collector is trying to scam you.

Below is a good article with additional information :
http://denver.bbb.org/article/beware-of-fraudulent-aggressive-collection-calls-22619 

09/02/10 Fraudulent Phone Calls Consumer Alert
The FDIC has issued a Consumer Alert concerning the receipt of numerous reports of fraudulent suspicious telephone calls where the caller claims to represent the FDIC and is calling regarding the collection of an outstanding debt. Consumer Alert  9/02/10. 

06/25/10 Credit - Debit Card Phone Scam Continues
Residents of Los Alamos and surrounding areas are receiving automated calls to their cell phones claiming to be from their financial institution.  These automated phone calls are a scam.  The automated call indicates that your account has been suspended or compromised and then asks for the customer's ATM or debit card number and PIN.  The phone calls are NOT from a financial institution. You should never provide personal information or account numbers over the phone unless you originate the call and know to whom you are speaking.If you received a call and provided any information please contact your financial institution or the card provider whose phone number may be listed on the back of your card.

05/03/10 Fraudulent Email Consumer Alert
The FDIC has issued a Consumer Alert regarding fraudulent emails that have the appearance of being sent from the FDIC and entice the recipients to take a survey to have $50 credited to their account. warning. Full alert

1/21/10
Mystery/Secret Shopper Employment FBI E-Scams WarningA warning has been issued by the FBI regarding email and U.S. mail scams involving employment schemes pertaining to mystery/secret shopper positions. As part of the scheme, the shopper receives a check to be deposited into the employee's bank account and funds are then wired to the employer. The check is a counterfeit and the shopper is responsible for the loss. Warning 

11/12/09
Random individuals and/or companies may have received a falsified e-mail with the subject title "Rejected ACH Transaction."  This e-mail appears to be from NACHA - The Electronic Payments Association telling them that there is a problem with an ACH transaction they have originated.  The e-mail includes a link which redirects the individual to a fake web page which appears like the NACHA website and contains a link which is almost certainly executable virus with malware.  See sample below. 

Please alert any financial institution and/or company who have questions about this site and inform them that the e-mail did not originate from NACHA, the website is not that of NACHA's, and inform them to not click on the link. 

= = = = = = = Sample E-mail = = = = = = = 
From: nacha.org [mailto:report@nacha.org]
Sent: Thursday, November 12, 2009 10:25 AM
To: Doe, John
Subject: Rejected ACH transaction, please review the transaction report 

Dear bank account holder, The ACH transaction, recently initiated from your bank account, was rejected by the Electronic Payments Association. Please review the transaction report by clicking the link below:

Unauthorized ACH Transaction Report  (this is the how the link is presented)

11/10/09
Our Customer Contact Center has received several calls from people reporting suspicious voice mail.  The messages say "your credit card has been deactivated".  Do not return these phone calls.  Please remember when answering the phone, you should never give personal information to anyone, unless you have initiated the call and know who you are talking to.

10/28/09
Fraudulent Email Special Alert:
E-mails fraudulently claiming to be from the FDIC are attempting to trick recipients into installing unknown software on personal computers. These e-mails falsely indicate that recipients should download and open a "personal FDIC insurance file" to check their deposit insurance coverage. The "insurance file" may actually be a form of spyware or malicious code and may collect personal or confidential information.
Full alert  

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